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Will Facebook see more mass torts for spam violations?

Many websites use a two-factor authentication as a form of security for a user’s private information. This means that in addition to a password, a Tennessee social media user may be required to enter a second piece of information, such as a phone number. Recently, Facebook has come under fire for abusing that two-factor authentication and using people’s phone numbers to send them spam notifications. If investigations show that Facebook is deliberately exploiting people’s information, analysts say the company may face more mass torts in the future.

Facebook is no stranger to lawsuits based on its misuse of personal information to increase posts. Some users have accused the social media network of betraying users by exploiting information meant to make their pages more secure. One man described how Facebook spammed him with unrequested text notifications of friends’ posts. When the man replied to the texts, Facebook automatically posted his replies to his wall. In this way, social media sites, including Twitter and Instagram, drive up their levels of engagement.

While Facebook claims it is a technical glitch and that they are working to repair the bug, some are not so sure. In fact, one university professor of cryptography says this abuse of security technology could damage people’s trust in the social media site. Facebook spokespeople also remind users that giving their phone numbers is voluntary, and they may use a code generator instead.

If investigations discover that Facebook’s use of user phone numbers for spam activity is a violation of the Telephone Consumer Protection Act, the social media giant may face another round of mass torts. Those in Tennessee who have dealt with spam, robocalls or other unwanted communications may feel they have no recourse. However, a lawyer with experience in TCPA law can be of great assistance.

Source: techtimes.com, “Facebook Is Using Your Two-Factor Authentication Info To Send You Spam“, Carl Velasco, Feb. 15, 2018