It takes a lot of time, effort and even infrastructure to take a concept and turn it into a salable product. Companies may invest tens or hundreds of thousands of dollars in prototypes, materials and testing before they have a market-ready product.
Unfortunately, while some companies will go to great lengths to make sure they only put their names on viable, valuable products, other businesses will happily back mediocre products or even make knockoff versions of other, popular products.
Even if you buy a discount version or a knockoff of a brand name item, you expect that the product will work and be safe for you to bring into your home. Sadly, some products aren’t just a waste of money, but they are also potentially dangerous for the people who purchase or use them.
How do defective products get to store shelves?
Most companies hoping to sell items at the retail level want to make a product that will inspire consumers to recommend them to others or at least protect themselves from liability on the losses that come with returned, non-working products. Quality control and careful design both play a role in releasing something safe to the public.
Sadly, there are some companies whose sole focus is in convincing a customer to make a purchase. They don’t care if the customer might eventually return the product, possibly because they won’t accept returns from retailers. These companies may not have any kind of quality control process in their factories, which can greatly increase the likelihood of dangerously defective items winding up for sale at retail stores and potentially hurting consumers.
Some defective products come from established, trusted brands
Although most large companies with a recognizable brand will prioritize limiting their financial and legal liability, sometimes, mistakes happen. A company could hire someone who is either incompetent or lazy to serve as the quality assurance professional for their production facility, leading to poorly made products getting shipped to retailers or customers.
Other times, the business may mistakenly assume that after several rounds of testing, they can trust the companies that provide their materials or components. Unfortunately, that could mean that a potentially functional and useful product winds up not only ineffective but also dangerous due to substandard materials or component pieces.
Finally, there are situations in which a business making a product hasn’t reviewed all of the potential ways in which it could get used or stored by consumers, which could eventually lead to surprising defects and either property damage or injury to those using their products. Later on, this could beget a mass tort by the victims of that product.