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Class action lawsuit results from robocalls

These days, many people do not even bother to answer the phone if they do not recognize the number of the caller. Often, these calls are from telemarketers or scammers hoping to grab some personal information from unsuspecting individuals. Though the Telephone Consumer Protection Act is in place to protect individuals from robocalls, some companies may violate this law. When this happens, affected consumers may have reason to move forward with class action litigation.

Tennessee readers may be interested in a class action lawsuit recently filed against Teladoc, a telehealth medical services company. According to reports, the plaintiffs involved in the lawsuit indicated that Teladoc partnered with Health Insurance Innovations to contact consumers about insurance products. However, HII is accused of making numerous robocalls to consumers, including individuals who were on the National Do Not Call Registry and those who had already opted out of future calls from the company.

One plaintiff indicated in the lawsuit that she received at least 25 robocalls from the company, and another plaintiff stated that he received at least eight calls. The report indicated that this is not the first time HII has had claims come against it for violating the Telephone Consumer Protection Act. In fact, as of 2019, the company had been sued 10 times for violations of the law. The plaintiffs assert that Teladoc should have ensured that HII complied with the TCPA since HII was acting on Teladoc’s behalf.

When companies break the law, some Tennessee residents may think that there is little they can do about it. However, when multiple consumers are affected by the violations, class action litigation may suit the situation. Robocalls and other violations of the TCPA may warrant this type of action, and interested parties may want to gain information on how to protect their rights.